Who We Are

Our Mission

Our goal is to provide hope and esteem to the people of Africa while helping you grow your business with highly educated, English speaking virtual teams at up to 70% savings on average.

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Our Culture

Our “Growing Together” culture is aimed at creating an inclusive growth-driven approach for all our team members.

Our Customers

Our customers are very essential to our success and are the key to us remaining in business. These include:

Doctors
Importers
Church & Ministries
CPA firms
Dentists And DSO's

Our Commitment

We will commit to…:

Creating a conducive work environment that promotes productivity and empowers employees to reach our clients’ goals. We believe our business operations result in a Win for our clients, a Win for our employees and a Win for the ministries that we support around the world.

Our Communication

Telephone

We will be available to assist you. We will call you back as soon as we get your voice message or text message, usually within two hours during business hours. 

Email

We will be available to assist you on email and will respond to all email communication, usually  within 2 hours during business hours.. 

Customer Feedback/Complaints 

We will provide multiple platforms for clients to provide their feedback. Once feedback is received, we will acknowledge receipt within 1 business day.

Our principles

Handling of Inquiries/ Service Requests

-We will be available for you via phone, text, email and WhatsApp during your operating hours.
-All service requests and inquiries will be responded to within a business day.
-All service issues will be taken seriously and will be handled with the utmost urgency and thorough investigation.
-Feel free to contact your Account Resource Manager (ARM) on arm@globalbpsolutions.com

Account Resource Management

-We will be your dedicated contact person.
-We will act as the virtual HR contact between you and your employee.
-We will ensure the onboarding for your employee will be as smooth as possible.
-We will make sure your employee is trained on all they may require for execution of their duties.
-We will do as much as we can to ensure that your employee has a safe, productive environment for work in order to ensure that you are given value for your money.

Recruitment/HR

-We will make sure that you are matched with the right employee.
-We will pay attention to the requirements and qualifications specified in the job description for your staff member.
-We will also make sure we conduct interviews and find a suited employee for you within 3 to 10 business days, depending on the role you are requesting.
-We will ensure during every step of the way that we set proper expectations and communicate well so that from the sourcing of candidates to the onboarding of your employee there are no surprises .
-All employees will be treated with fairness and respect, and they will have a safe, secure and nurturing environment in which to work.

IT

-We will be available for you via phone, text, email and WhatsApp.
-We will work with your IT team to make sure that the employee you have selected has the right IT software and hardware to execute their duties.
-We will take care of all your ICT requirements.
-We will practice extreme confidentiality when it comes to any sensitive matters regarding your organization.
-We guarantee that we have a safe and secure ICT policy.

Help us serve you better

  • We will be open to feedback on our performance and suggestions for improvement from our clients. Where we can, we will make adjustments to our programs and services based on information received. 
  • We will provide convenient platforms for our clients to provide their feedback.
  • Let us know as soon as possible if we do not meet your expectations. We will resolve issues satisfactorily and promptly.
  • To help us give you the best possible service, we welcome suggestions for improvement to address any difficulties you are experiencing. 
  • When we can’t accommodate your request, we will work with you to reach a mutually acceptable solution. 
  • Our door is always open. We would love to hear how your experience with us has been.

To meet our obligation.

  • Clear communication, specifications of your requirements in order for us to get the best placement for you. 
  • open communication regarding any issues that may arise with our employee. 
  • Professionalism in dealing with us and our team members (the employee).
  • Up to date payments.

Contact us

If for any reason you feel you have not been handled satisfactorily please contact our Customer Experience Director: 

Cleo Sibve

cleo@zimworx.com

+19402274578 (direct line)